Compassionate Community Phone Hub

UPDATE – 05/11/20 – The Bath & North East Somerset Compassionate Community Hub has been renamed. It will now be known as the Community Wellbeing Hub.
 As residents enter a second lockdown, the Community Wellbeing Hub will continue to provide critical support for vulnerable people who are self-isolating or who have no access to local social support networks.

Residents across Bath and North East Somerset can contact the Hub or organisations can refer someone who is in need of help by:
Calling: 0300 247 0050

The Community Wellbeing Hub is open from Monday to Friday 9am until 5pm.  For all updates on council services go to

Pre 05/11/20

A Compassionate Community telephone hub to help vulnerable residents and people who are most in need with food, mental health, wellbeing and welfare has been launched. BaNES residents can telephone 0300 2470050 for advice on a range of critical support during the Coronavirus pandemic. The line operates Monday to Friday, 9am to 5pm.

The telephone number is 0300 2470050.

Please understand there may be high call volumes.

The Compassionate Community telephone hub will see teams from partners including Virgin Care, Bath & North East Somerset Council and the NHS come together to work with 3SG, who are co- ordinating the efforts of third sector groups and volunteers to help people who are most in need with food, mental health, wellbeing and welfare.

The hub’s telephone line will be able to link people in need with organisations or community volunteers who can help as well as providing self-help guidance.

Its first key priority is to provide help for people with serious health conditions who need to followthe Government’s “shielding” advice to spend 12 weeks at home. It will also provide help to vulnerable people with no access to local social support networks.

Vulnerable people with concerns over food supply, welfare or wellbeing should seek help from the hub but organisers are urging those residents who are able to safely get support from family and friends or to order their food or medication on-line, to continue to do so. It means staff operating the phone line can prioritise those who need the most help and get to calls as quickly as possible.

The aim is to expand the hub to seven days a week, 8am to 8pm as the service develops.